To experience rapid growth in the hospitality industry, it is important that you keep up with the latest trends and advancements. It is very important to accept, prepare, and serve the order without delays. Especially in 2020, people want as little time to be wasted as possible. Spending long hours waiting in queues or dine-ins is not appreciated because of the fear of COVID-19. Hence, the takeaway and food delivery app has become quite popular. But, if your restaurant doesn’t offer them in the best possible way, customers have a lot of options to switch to.
So, we have come up with a guide to improving your restaurant’s takeaway and delivery program. Refer to the points mentioned below.
- Train your staff
Make sure that your staff knows well how to handle dine-in, delivery, and takeaway orders at the same time. In various cases, the restaurant staff forgets to pay attention to online orders while there are lots of customers at the venue.
- Communicate effectively
Your entire staff should be able to communicate with each other without any barriers. They should be able to respond on the behalf of your restaurant as a whole. Only then can they clearly communicate with the customers and provide smooth service.
- Provide accurate wait timings
Delays are one of the biggest mood killers for all customers. So, you should update the customers about the accurate amount of time needed to prepare their order, either face-to-face or on the food delivery app you use.
- Use digital menus
Digital menus are the most trending technology right now. They are affordable and offer a lot more efficient than traditional paper menus. They can be accessed and managed with ease. So, you better switch to them for enhanced comfort for you as well as your customers.
- Manage online complaints
Keep checking your online portals for queries and complaints. Reply to them timely and in the best possible manner to stay on the good side of your customers. Be it your food delivery app or website, ensure that all questions are well answered.
Simply follow these points and watch your customer service improve in no time.